HQD
IGET Moon
IGET Bar
IGET Bar Plus
IGET Bar Plus Pod
IGET Hot
IGET B5000
IGET Legend
IGET XXLFREQUENTLY ASKED QUESTIONS
Delivery usually occurs within 2-5 business days. For those in remote areas, please allow an additional 2-3 days. Should you provide your postal code, our support team can offer a more precise delivery timeframe specific to your location.
Orders are processed within 24 hours from Monday to Friday. Following the dispatch of your order, you will be provided with a tracking number to monitor the location of your parcel.
Should your item not yet have been dispatched, you are welcome to contact us to amend your address details. However, if your parcel has already been sent, you may manage a redirection via the tracking page. Should you encounter any difficulties with this process, please don't hesitate to reach out to us for assistance.
Flavours that are currently out of stock are typically replenished within a week. Please get in touch with our support team, specifying the flavours and quantity you're keen on, and we will facilitate an advance reservation for you as soon as they are restocked.
We provide a 30-day warranty policy effective from the purchase date. We invite you to connect with our customer service team, providing specifics about the item and the issues encountered. Supplementary information, including photographs or videos, would greatly assist us in delivering a prompt and efficient resolution.
Please reach out to our customer service team with photographs of the parcel to enable us to commence an investigation and address the matter swiftly. Should it be verified that an item is missing or has been lost, we will arrange for the items to be re-sent at the earliest opportunity.