Refund and Returns Policy


At IGET, accessible at, we are committed to customer satisfaction. This Refund and Returns Policy outlines our practices and procedures in accordance with the Australian Consumer Law (ACL), ensuring a fair and transparent process for our customers in Australia.

Change of Mind

Please note that IGET does not offer refunds or exchanges for change of mind purchases. We encourage our customers to choose carefully before making a purchase.

Faulty Products

If you receive a product that is faulty, not as described, or does not perform its intended function, you are entitled to a refund or replacement under the Australian Consumer Law. Please contact us within 30 days of receiving your product to initiate the process.

Proof of Purchase

To be eligible for a refund or exchange, you must provide proof of purchase from IGET, such as a receipt or transaction number.

Process for Returns

  1. Contact Us: Reach out to our customer service team via our website’s contact page to discuss the issue and determine if the product qualifies for a refund or replacement.
  2. Return the Product: If advised by our team, return the product to us in its original packaging. Customers are responsible for the return shipping costs unless the product is confirmed to be faulty.
  3. Assessment: Upon receiving the returned item, we will inspect it to verify the issue.
  4. Outcome: If the product is deemed faulty, we will offer you a refund or replacement. Refunds will be processed using the original payment method.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.